How do I use Kenya White Matcha?
Hot Tea: Use 1 level matcha teaspoon to base of cup and add 2 oz of hot water, then mix vigorously. Top with freshly steamed milk (or substitute) and sweeten to taste (try maple syrup or honey).
Iced Tea: Into a cup add 1 level matcha teaspoon of matcha and 2 oz of hot water. Mix vigorously. Top with freshly steamed milk and sweeten to taste. Cool for 30 minutes and pour over ice.
Is ordering safe & secure?
Yes. All orders are processed through Shopify, trusted by over 1,700,00 businesses worldwide. Shopify is certified according to the Level 1 PCI DSS standard. This means that stores like ours are equipped with data encryption tools, protection of Shopify payment transfers, prevention of viruses at the servers, risk analysis tools as well as constant security monitoring. Shopify has the highest standards in the world on payment processing. You can read more about Shopify’s PCI compliance here.
How fast do you ship?
All of our products ship within 24 hours via USPS Priority Mail, which are typically delivered within 3 days in the domestic U.S. As soon as your product has shipped, you'll receive an e-mail with tracking information. We also ship all over the world. Overseas orders are typically delivered within 10 days. Again, tracking information is
provided for all orders.
What's your return policy?
Try Kenya Matcha for 60 days at our risk, not yours. If you're not thrilled with your order, you'll receive a full hassle-free refund (complete refund details are included with your order-confirmation email).
How do I know you're not another fly-by-night company here today, gone tomorrow?
Good question! Here's the link to our verified Facebook Page. As you can see, we've been in business since 2008, have an A+ Better Business Bureau rating, and have over 25,000 people who follow our page. You can also see on our page that Facebook as verified our business as "Very Responsive" to customer messages. We also plainly list our contact information and phone number: (800) 719-7062. Fly-by-night "scammer" companies don't have this level of transparency. Rest assured, we are for real and are here to stay.